Free Shipping to Australia & New Zealand on all orders valued at $30 or more, and Free Shipping to the rest of World on all orders valued at $50 or more.

Yes, currently we ship to about 90% of countries world wide. We plan on expanding our shipping destinations throughout 2020. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

Yes you can. However, there are a few countries that we can't ship to with a tracking number, for more information read our detailed shipping information.

After you receive your tracking number, it takes on average 2 to 5 days for your tracking number to be active with the courier. 

Sometimes packages miss scan points and the tracking information is not updated. You will still receive your order. If you are worried and wish for us to follow up with the Postal Service / Courier on the location status of your order you can click here to contact us.

It depends on where you are. On average it will 13 to 25 business days for you to receive your order.

Please note: in some countries, packages take longer to pass through customs and it could take up to 30 - 45 business days for you to receive your order.

We source our inventory from quality global jewellery and product designers. In order to keep our products affordable and up-to-date with the latest styles, we partner with suppliers/manufacturers from the US, Australia, Europe and Asia.

Shipping times will vary depending on the destination and the supplier/manufacturer. We aim to offer you the best quality products at an affordable price and at the best shipping option, regardless of where you live. We send our products daily to customers across Australia and the Globe. 

We use all major carriers, and local courier partners.

Yes, easy and hassle-free!

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

For more information on our detailed returns policy, please read our returns policy 

Please do not return your order without contacting us first.

Read our returns policy for more information or click here to contact us.

I hope this doesn't happen, but some mail services can be a bit rough.

Don't worry! Just send us an email with photo or video evidence within 7 days of receiving your order. 

We will 100% refund you or resend the item.

You can enter your discount / coupon code on the checkout page.

On mobile devices tap on the arrow down to open up your order summary and add your discount / coupon code there.

If the items in your cart qualify for a sale that we currently are running with an automatic discount /coupon code, then the discount / coupon code will be automatically added to your order, you don't have to add the discount / coupon code yourself.

You can delete the automatic discount / coupon code and write a different code in its place.

Cancellations are only accepted within 60 minutes after an order is placed, or if your order hasn't been processed or shipped. A 10% fee of your total order amount will be deducted from your refund to cover gateway charges.