Free Shipping to Australia on all orders valued at $30 or more, delivery time 10-15 business days, and Free Shipping to the rest of World on all orders valued $50 or more, delivery time 10-45 days.

We source our inventory from quality global jewellery and product designers. In order to keep our products affordable and up-to-date with the latest styles, we partner with suppliers/manufacturers from the US, Australia, Europe and Asia.

Shipping times will vary depending on the destination and the supplier/manufacturer. We aim to offer you the best quality products at an affordable price and at the best shipping option, regardless of where you live. We send our products daily to customers across Australia and the Globe. 

Delivery time can take anywhere between 10 - 45 business days. To most destinations it takes 10 - 15 business days. We ship our products from within Australia and Overseas, depending on product and destination. For more information about the shipping of a specific product, please contact us, info@allorajade.com.au 

If there will be a significant delay in shipment of your order, we will contact you via email.

Shipping options and cost for your order will be calculated and displayed at checkout. If no shipping option is displayed for you at checkout, we currently don't ship to your country, if this is the case for you and you really want to purchase our products, please contact us, info@allorajade.com.au

*For Aussie customers, if you are located in WA or NT or some rural areas, please allow a few extra days, as delivery to WA, NT and some rural areas always seems to take a little longer, sorry for this inconvenience, but it is totally out of our control. 

COVID-19 update
Our team, suppliers and manufacturers are taking extra caution and every sanitary effort to ensure our products and your packages are handled safely and responsibly. 

Order Processing
All orders typically ship within 24 to 48 hours. Don't worry, we are doing everything in our power to get your order to you as soon as possible! Depending on your location, it may take 10 to 45 business days for you to receive your order.

Tracking Your Order

You will receive a confirmation email once your order has been processed to the e-mail address provided at the time of checkout, which will include your tracking number and a link to follow the journey of your package. Please allow 3-5 working days for the tracking information to be active. In some rare cases, the tracking information may not update but you will still receive your order. Note: 90% of countries we ship to are trackable parcels, however there are a few countries that we don't provide a tracking number for cost reasons. Please contact us if you have any concerns.

Wrong Address

Please make sure that you enter the correct shipping address, as it is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a small window to cancel, change or to change the address of your order. If you decide to cancel your order or change your shipping address, please contact us, as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

If it's too late for our team to cancel your order, you can return your order to us once you have received it. For more information on how to return your order, please click here. Please note that your parcel will not always be returned to us if the shipping address is incorrect. 

Returns

By placing an order at Allora Jade, you are responsible for the cost of return shipping back to Allora Jade. Please refer to our Return Policy for further information on how to make a return. 

Delivered but not Delivered

90% of countries we ship to are trackable parcels, however there are a few countries that we don't provide a tracking number for cost reasons. If the tracking information confirms that the item has been delivered to your order address but you have not received your order, please contact the courier directly prior to contacting us or you may contact us within 24 hours of the date 'delivery confirmed' by the courier's tracking information and we will contact the courier for you. Please note: we are not responsible for packages that are delivered but not received.

If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it. 

Customs

Allora Jade is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Please check with your country's customs office to determine what these additional cost could be prior to buying if unsure. 


Should you have any further questions about our shipping and handling policy, please click here.