Returns Summary

We want you to love your jewellery. If something isn’t quite right:

• 30-day returns are available for eligible change-of-mind and wrong-size items that are unused, unworn and returned in their original packaging.
• Earrings cannot be returned for change of mind for hygiene reasons, unless they are faulty or not as described.
• Custom-made or custom-sized items are final sale for change of mind, unless they are faulty, incorrect or not as described.
• Return postage is the customer’s responsibility for change-of-mind and wrong-size returns.
• We do not process direct exchanges. If you would like a different size, colour or style, return the eligible original item for a refund and place a new order for your preferred item. Standard shipping rates and our current free-shipping threshold apply to the new order.
• Allora Jade does not charge restocking fees.
• Christmas Extended Returns: Eligible purchases made between 15 October and 15 December may qualify for an extended Christmas return period. Please contact us by 5 January to request a return. If your standard 30-day return period gives you a later return date, the later date will apply.
• If an item is faulty, damaged, incorrect or not as described, please contact us as soon as possible with your order number and clear photo or video evidence. Your rights under the Australian Consumer Law are not affected by our change-of-mind return conditions.

For full details, please see our Returns & Refunds Policy or contact us anytime at enq@allorajade.com.au.